Z50 Return & Exchange Policy

Please review the following order cancellation, return, exchange and refund rules before placing an order.

1. Order Cancellation

• An order can be cancelled only while its status is Pending.
• Once Z50 confirms the order, customer cancellation is no longer available.

2. Delivery

• After an order is confirmed, Z50 displays an estimated delivery window of 6–10 days from the confirmation date.
• The estimate is shown automatically in My Orders and may vary in exceptional delivery circumstances.

3. Return / Exchange

• Return or exchange requests can be submitted only within 4 days after delivery.
• A request is accepted for a genuine and clearly stated issue, such as a damaged product, wrong product received, defective product, missing/incorrect item, or significant mismatch with the product description.
• Change-of-mind requests or reasons that do not meet the stated policy may be rejected.
• Every request is reviewed by Z50 before approval.

4. Request Process

• Open Account → My Orders and select Return / Exchange when the option is available.
• Select Return or Exchange, choose the applicable reason, and provide clear details of the issue.
• Z50 will review the request and update its status.

5. Refund

• For an approved return, the refund process will begin after the returned product is received by Z50 and the return is approved.
• The refund will be processed within 7–15 business working days after Z50 receives the returned product and approves the return.
• For prepaid orders, the refund will be processed through the applicable payment method/payment provider.
• For Cash on Delivery (COD) orders, the refund will be made through the refund method provided by the customer and accepted by Z50.
• The actual time for the refund amount to reflect in the customer's bank account or payment method may vary depending on the payment provider or bank.

6. Important

• Submitting a request does not automatically mean that it is approved.
• Z50 may ask for additional information where necessary to verify the issue.
• Refunds are processed only after the returned product is received and the return is approved.
• Customers are responsible for providing correct and valid refund details, including UPI ID, bank account number, IFSC code, and account holder name. Z50 is not responsible for any delay, failure, or loss of refund caused by incorrect, incomplete, or invalid refund details provided by the customer. Customers must carefully verify all refund details before submitting a refund, Return, or Exchange request. This applies to both prepaid and Cash on Delivery (COD) orders.